Returns

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Returns and Refunds:

If you haven't received your order, please let us know at Info@myenov.com.

Due to the nature of this product, unfortunately, we cannot accept returns, unless the product arrived damaged.

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If delivery fails for any reason, we will provide you with a full refund or a new order according to your preferences 

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In the event that your order arrives damaged in any way, please email us as soon as possible to Info@myenov.com with your order number and a photo of the item’s condition.

We will do our best to solve any problem rapid as possible
 

DO NOT USE A PRODUCT THAT ARRIVED DAMAGED.
 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. 

If you haven’t received your order within the expected time frame according to the method of shipping used, please contact us at Info@myenov.com with your name and order number, and we will look into it for you.

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Please note:

By purchasing this product from us you confirm that:

You purchase it for your personal use only

You have read the user guide on the product page (attached here as an image) and you will read the user guide attached to the product before using this product

You are aware that this product is approved as a nasal device in Israel and that you are solely and fully responsible for purchasing and importing it to your country and for any use of it according to the local regulations in your country.

If you have any further questions, please don't hesitate to contact us at Info@myenov.com